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Our approach
Understand the context. Organize the evidence. Agree on the response. Our work brings structure to the questions surrounding your brand.
Talk to salesA suspicious listing does not tell the whole story. Before taking action, we need to understand the rights involved, the official sales channels and the outcome that matters to your team.
We work within an agreed scope and authorization. You retain visibility into the questions being investigated and the decisions that require your input.
From concern to response
Start with your rights, priority products, markets and official channels. Agree on what the engagement should cover.
An agreed brief and authorization
The brief identifies the assets, territories and channels in scope, along with the people who can approve next steps.
Examine the relevant listings, accounts and websites. Distinguish suspected misuse from legitimate activity and record the findings.
A clear, organized evidence record
Findings are organized with their sources and context so that your team can distinguish confirmed information from open questions.
Prepare the appropriate platform reports or escalation. Where a matter requires counsel, organize the material for legal review.
Action matched to your authority
The response depends on the available evidence and the applicable reporting route. Outcomes and timing depend on the platform or authority involved.
Record responses, revisit unresolved issues and identify patterns that warrant further investigation.
Visibility into progress and next steps
Responses and unresolved issues inform the next review. Where repeated activity suggests a wider connection, further investigation can be scoped separately.
Before our first conversation
You do not need a complete investigation to begin. A few examples and a clear description of your concern can help us discuss an appropriate scope.
Explore a service introductionShare sensitive records only through a channel agreed with the team. The website inquiry forms currently run in preview mode.
Start a conversation
Tell us what your brand is facing. We will discuss the right scope and next steps.